Information Security & Privacy

Information We Collect and Disclose About You

We collect the following nonpublic personal information about you from a variety of sources and may disclose all the information we collect to companies that perform marketing services on our behalf or to other financial institutions with whom we have joint marketing agreements.

• From membership and loan applications and other forms, we obtain information such as name, address, Social Security Number, and income.
• From your transactions with us or other companies that work closely with us to provide you with financial products and services, we obtain information such as your account balances, payment history, parties to transactions, and credit card usage.
• From consumer reporting agencies, we obtain information such as your creditworthiness and credit history.
• From verifications of information you provide on applications and other forms, we obtain information from current or past employers, other financial institutions and other sources listed on the application.
• We may also disclose information we collect about you under other circumstances as permitted or required by law. These disclosures typically include information to process transactions on your behalf, conduct the operations of our credit union, follow your instructions as you authorize, or protect the security of our financial records.
• If you terminate your membership with Tyndall Federal Credit Union, we will not share information we have collected about you, except as permitted or required by law.
• If you provide personal identifying information via email (such as name, address, email address, etc.), the information will only be used to communicate with you to handle your request. It is not sold to other parties. Please be aware that you should never send sensitive information to us via regular email, as it is a non-secure method of communication. The only secure method of email communication is through our Online Banking service.

How We Protect Your Information

We restrict access to nonpublic personal information about you to those employees who have a specific business purpose in utilizing your data. Our employees are trained in the importance of maintaining confidentiality and member privacy. We maintain physical, electronic, and procedural safeguards that comply with federal regulations and leading industry practices to safeguard your nonpublic personal information.

Data on the Tyndall Federal Credit Union servers is secure and protected.  User information is secure via Secure Sockets Layer (SSL) and other types of encryption. Tyndall Federal Credit Union monitors all network traffic in order to identify unauthorized attempts to upload or change information, cause damage to this website, or conduct criminal activity. Entering this website constitutes consent to such monitoring.

To allow additional services to be available to you, there are links from the Tyndall Federal Credit Union website to other websites. Once you leave the Tyndall Federal Credit Union website, the credit union is not responsible for the privacy practices or the content of the linked website. The credit union encourages you to read the privacy statement of all linked websites to become acquainted with their specific privacy practices.

Online Privacy

You may visit our website to find out about products or services, promotion information, and career opportunities without providing any information about yourself. We gather data regarding visits to our website, including domain name, pages visited, length of user session, requests for particular files on our site, etc., to evaluate the usefulness of our site. Like many websites, we also may store information about your web browser (in the form of a “cookie”); a cookie is used to help us “confirm” your identity when you log into Online Banking and it allows us to personalize the site for you so you do not have to re-enter information when you return to our site. Such cookies do not collect personally identifiable information (name, member number, SSN, etc.); they simply identify the computer you are using so it is recognized when you return to our site. For example, they let us know if you are logging into your Online Banking account from the PC you normally use.  For your protection, if you try to log in from a different PC, you may be presented with your security question(s) within Online Banking to confirm your identity.  

A cookie is simply a text or data file we place on your computer which can be retrieved when you return to the site. The cookie we place cannot be read by any website other than ours; it cannot retrieve any other data from your hard drive, transmit a computer virus, or capture an e-mail address or personal/sensitive information about you. Cookies are commonly used and do not harm your computer system. By configuring preferences or options in the browser, you can determine how your particular browser handles cookies.

Tyndall Federal Credit Union Children's Privacy Policy

Tyndall Federal Credit Union does NOT knowingly collect any personal information from a child (individuals under the age of thirteen) online. The credit union will not request that children submit personal information online nor will the credit union enable children to make personal information publicly available through a chat room, message board, or other means on the site. We are not responsible, however, for the practices of any third party sites to which we may provide links from within our site. As mentioned above, we encourage you to read the privacy statement of all linked websites to become acquainted with their specific privacy practices.