Get Support

1. Click Forgot Password? from the login screen.

2. Fill in the fields that have an asterisk (*). Then click Submit.

3. Select the receive a verification code option.

4. The verification code will be texted to you.

5. Return to the screen to enter the code on the Identity Verification page that comes up and click Submit.

6. Now, enter your new password, confirm password, and click Set Password.

Password requirements:

• Minimum of 12 characters

• Must include a combination of uppercase and lowercase letters, numbers, and symbols

• Cannot contain spaces

• Cannot be any of your previous passwords

• Must not match the username

• Passwords do not expire

• Passphrases are recommended over passwords. A passphrase is a sentence or series of words that is easy for you to remember but hard for others to guess.
  Example: Ocean$Breeze_42Lemo
  Example: Sun@Set$93_Rainbow

1. Click Forgot User ID from the login screen.

2. Enter your information as requested. Enter the date in MM/DD/YYYY format. Then select Submit.

3. A message will appear informing you that the User ID has been emailed.

4. Check your email for your User ID. It could take a few minutes for the email to arrive.

If you get locked out of your account for typing in your password wrong too many times, click Forgot Password? and go through the few steps to change your password. Passwords must be a minimum of 12 characters in length, must include a combination of upper- and lowercase letters, numbers, and symbols. Passwords cannot be reused. Now you can use your new password to log in.

You might need to make an update. View update instructions.

Make sure your app is up to date. Here are a few simple steps to update your app:

If you have an Apple phone:

1. Open the App Store on your phone.

2. Search for "Tyndall Mobile" in the search bar.

3. Click on "Tyndall Mobile" and tap "UPDATE."

If you have an Android phone:

1. Open the Google Play App on your phone.

2. In the upper left-hand corner, tap the menu bar (three horizontal lines).

3. Select "My apps and games."

4. Select "UPDATES" at the top of the screen.

5. Find the "Tyndall Mobile" app, and tap "UPDATE."
   
   

Updated your app and still can’t get in? Try clearing your cache and cookies. View instructions on clearing cache and cookies.