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Latest Scams and Fraud

What you need to know to keep your account secure   

Fraud: Know the Risks, Protect Yourself 

The safety of your account is incredibly important and recognizing these common signs of a scam could help you avoid falling for one. If something feels off when dealing with your account information never hesitate to call 850-769-9999 and talk to one of our contact center representatives.


 

Phone Scam Via Call & Text 

Updated 5/5/2023


We are aware of many calls appearing to be from 850-769-9999 and 888-896-3255 that are not actual Tyndall representatives. If you are not expecting a call from Tyndall Federal Credit Union, and you receive a suspicious call, text, or email, please hang up and contact Tyndall to ensure the accuracy of the information.  Please DO NOT  give out card information, account information, or click on any links sent.  These are scams sending out fraud alerts and calling members trying to obtain information.

If you are ever in doubt that you are being targeted by a fraudster, please do not hesitate to contact us.


Phone Phishing Scheme

Updated 9/22/2022

We are aware of a current scam involving a fake caller ID that makes the call appear as if it is coming from a local number or business. The caller (a recording or live person) states there is fraudulent activity on your card. They will request that you verify the charge and the card number.
 
If you receive this call, do not give your card number or information over the phone. Please hang up and log onto your online banking to verify if the transactions are real or not. 

A real Tyndall call will come from 850-769-9999.

If you are ever in doubt that you are being targeted by a fraudster, please do not hesitate to contact us.


Spoofing scam 

Updated 9/22/2022



We are aware of a scam involving text messages. Members report receiving text messages stating their card has been locked and instructions to call a number. When you call this number it will then prompt you to enter your full card number, expiration date, CVV, SSN, and DOB.

If you do not recognize the number please call your regular institution’s phone number and inquire if this text was sent from your institution. Once again, log onto your online banking to verify if the transactions are real or not. If the caller said they were from TFCU, call 850-769-9999 and verify if this call was indeed from Tyndall.

This type of scam is known as spoofing, where a text message is changing sender details like a phone number and/or contact name for fraudulent purposes. The whole idea behind spoofing is impersonation. You receive a text from someone you think you know, but in the end, things don't add up.

The number one rule to remember when receiving a call or text stating any of these things is if it feels funny, it probably is. Always be sure to keep your cards, pin numbers, account numbers, and login credentials private and secure. It is extremely important to be aware of current fraud schemes

If you feel like something doesn't seem right, please reach out and ask your financial institution. Feel free to call the contact center at 850-769-9999 and check.


Check Cashing Scheme  

Updated 8/31/2022

 

A current fraud scheme comes across as a way to make "easy money". It's important to remember, If it is too good to be true, then this should be a red flag. There is rarely ever free or easy money.

The fraudsters are advertising on different platforms, Facebook, Snap Chat etc., stating if you bank at specific financial institutions they can get you free money.  The fraudsters then list different financial institutions.
 
The member contacts these people and the fraudster convinces them to hand over their debit card and pin number or online banking login credentials with an agreement for the kickback. 
 
The fraudsters then deposit a fraudulent check into the member's accounts and take out the money through various ATMs, digital apps, large retail, grocery, department stores, and more because they still have the member's card.
 
They never give the member their card back nor do they receive the promised free money. Which is now stolen money. 
 

After the fraudster has withdrawn or transferred all available funds from the deposited check the member's account is now negative. The check will then return a few days later leaving the member responsible for the funds. Because you were a willing participant in this fraudulent activity you are not able to file fraud claims.  

Always be sure to keep your cards, pin numbers, account numbers, and login credentials private and secure.

It is extremely important to be aware of current fraud schemes. If you feel like something doesn't seem right, please reach out and ask your financial institution. Feel free to call the contact center at 850-769-9999 and check. 

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