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Contact Us

Tyndall offers our members convenient and easy choices for banking with us

Download the free Tyndall Mobile Banking app

You can use our Online Banking app for nearly all of your banking needs, available 24/7.

Download the Tyndall Mobile Banking App on the App Store
Download the Tyndall Mobile Banking App on Google Play

Download the free Tyndall Video Banking app

Speak face-to-face with a Tyndall representative. Live agents are available Monday through Friday 8:30am – 5:00pm.

Download the Tyndall Video Banking App on the App Store
Download the Tyndall Video Banking App on Google Play

Other convenient and easy banking options

    Online Chat
    Log in to Online Banking, click the menu button, then Contact Us, and start a Live Chat with an agent- available Monday through Friday 8:30am – 5:00pm.
    Text Banking
    To enroll, log into Online Banking, go to tools, select text banking and follow the prompts. Once enrolled you can text simple commands such as (B or Bal) to receive your checking or savings account balance via text. Based on your provider charges and restrictions may apply. Learn more about Text Banking.
    ATMs
    Deposits or withdrawals can be made 24/7 at any of our Tyndall ATMs in Bay County; use our ATM locator (visit Tyndall.org and click Branches & ATMs near the top of the page). You can also use any All-Point Network of ATMs with over (55,000 surcharge-free ATMs nationwide to choose from). Conveniently located inside of Winn-Dixie grocery stores, CVS, as well as any Publix Presto! ATMs.

    Key Contacts

    (All calls may be monitored and recorded to ensure quality of service)

    Our call center is open Monday through Friday 8:30am – 5:00pm. Our average wait time to speak with an agent is about one-minute. 850-769-9999

    Genie24
    • 850-747-4200
    • 78-GENIE (784-3643)
    Call Center
    • 850-769-9999; 8:30 a.m. to 5:00 p.m. (Central)
    • Toll-free: 888-896-3255
    • Fax: 850-747-4215
    Lending Center
    • Direct Dial: 850-747-4321
    • Toll-free: 877-747-4321
    Mortgages
    • 850-747-4150
    • Toll-free: 888-896-3255, ext. 8150
    Home Equity
    • 850-747-4316
    • Toll-free: 877-747-4321
    Tyndall Card Rewards
    • 888-811-0832
    To Activate, Change your PIN, or Report a Tyndall card Lost/Stolen
    • Debit Cards: 866-906-4172
    • Credit/HELOC Cards: 855-477-1153

    For Lost/Stolen Tyndall Credit Cards, you may also call:

    Media/Marketing

    Send all media and marketing inquiries to Marketing@tyndall.org

     

     
    Collateral Insurance Lien Holder Mailing Address

    Collateral Insurance Lien Holder Mailing Address:

    Tyndall Federal Credit Union
    Attn: Customer Service
    P.O. Box 940819
    Maitland, FL 32794
    www.myinsuranceinfo.com
    Telephone (800) 523-6404, Fax (800) 709-4825

    Mailing Address

    Tyndall Federal Credit Union
    C/O Employees Name or Department Name
    P.O. Box 59760
    Panama City, FL 32412-0760

    Overnight Mailing Address

    Tyndall Federal Credit Union
    C/O Employee Name or Department Name
    909 East 23rd Street
    Panama City, FL 32405

    International

    Overseas toll-free: 800-342-1679 (AT&T Access Number required). More information on AT&T Direct® Service, including Country Access Numbers.
    Korea/Southeast Asia toll-free: 00798-14-800-7937

    Other Useful Information and Contact Numbers

    • Tyndall's Routing Number: 263183175
    • Tyndall Federal Credit Union ATMs - To report a problem with an ATM after business hours, please call 850-769-9999, press 9, and extension 8181 to leave a message. Please do not use this number to report problems with your card; it is strictly for problems regarding the machines themselves. In your message, please be sure to leave details about the location of the specific ATM that is causing a problem.
    • Mortgage (RESPA) Notice of Error/Request for Information.
    • If you are clicking on a link on Tyndall's site and it does not work, try holding down the Ctrl key on your keyboard while you click on the link. This temporarily disables your pop-up blocker, which may be interfering with the link.
    • Have you moved recently? It is very important that you let Tyndall know of any changes in your address or other personal information. If you have changed your address, name, phone number, email address, etc., please remember to update your personal information with your Credit Union as soon as possible. You may call us, visit one of our branch locations or update your information (address, phone number, and email address) through Online Banking.

      Also, when you request that the information be updated on our records, remember to update the information on all accounts you may have with Tyndall - your IRA, your children's accounts, your business account, your Trust account, etc.

    Have a question about Tyndall?

    Please do not include any account information when submitting this form.