Contact Us

Phone Support 

Contact Center

• 850-769-9999 8:30 a.m. to 5:00 p.m. (central) Monday - Friday
• Toll-Free: 888-896-3255
• Fax: 850-747-4215

Lending Center 

• Direct Dial: 850-747-4321
• Toll Free: 877-747-4321

Mortgages

• 850-747-4150
• Toll Free: 888-896-3255. Ext. 8150

Home Equity

• 850-747-4316
• Toll-Free: 877-747-4321

Genie 24 

• Simple Telephone banking option to make loan payments; request withdrawals; check account balances, deposits, and withdrawals
• 850-747-4200

International

• Overseas toll-free: 800-342-1679 (AT&T Access Number required). More information on AT&T Direct® Service, including Country Access Numbers.
• Korea/Southeast Asia toll-free: 00798-14-800-7937

ATM After Hours

• Tyndall Federal Credit Union ATMs - To report a problem with an ATM after business hours, please call 850-769-9999, press 9, and extension 8181 to leave a message. Please do not use this number to report problems with your card; it is strictly for problems regarding the machines themselves. In your message, please be sure to leave details about the location of the specific ATM that is causing a problem.
  

Online Support

Online Chat 

• Log In to Online Banking, click the menu button, then Contact Us. You can then start a live Chat with an agent Monday - Friday 8:30 am- 5:00 pm. 

Address Changes

• If you have changed your address, name, phone number, email address, etc., please remember to update your personal information with your Credit Union as soon as possible. You may call us, visit one of our branch locations or update your information (address, phone number, and email address) through Online Banking.
  
  Also, when you request that the information be updated on our records, remember to update the information on all accounts you may have with Tyndall - your IRA, your children's accounts, your business account, your Trust account, etc.

Debit/Credit Card Issues 

Activate/Change your Pin

• Debit Cards: 866-906-4172
• Credit/HELOC Cards: 855-477-1153

Report Lost/Stolen Cards

• 800-847-2911 (outside the US, call collect 303-967-1090)
• 1-800-VISA911

Credit/Debit Card Dispute

www.tyndall.org/services/online-services/creditdebitcarddisputes

Media/Marketing Requests

• Send all media and marketing inquiries to Marketing@tyndall.org

General Mailing Addresses

Mailing Address

• Tyndall Federal Credit Union
  C/O Employees Name or Department Name
  P.O. Box 59760
  Panama City, FL 32412-0760

Overnight Mailing Address

• Tyndall Federal Credit Union
  C/O Employee Name or Department Name
  909 East 23rd Street
  Panama City, FL 32405

Collateral Insurance Lien Holder Mailing Address: 

• Tyndall Federal Credit Union
  Attn: Customer Service
  P.O. Box 940819
  Maitland, FL 32794
  www.myinsurenceinfo.com
  Telephone (800) 523-6404, Fax (800) 709-4825

Please do not include any account information when submitting this form.