Protect your online shopping experiences and prevent fraud.

Have you ever been scrolling social media or browsing the internet and see that product you or someone on your list wants at a shockingly low price?  Too-good-to-be-true deals are often red flags for online scams.  We have compiled a few tips to keep your computer, phone, and accounts safe while still taking care of your holiday shopping.

Shop from reliable websites
Look for deals from established verifiable online retailers.  Be cautious when dealing with unfamiliar websites and take time to research the merchant before entering your card to make a purchase.  Fraudulent sites can process your payment and you will never receive the merchandise you paid for, making it difficult to get your money back. 

Check website security:
At the top of your browser, the website link should begin with "https://" and have a padlock icon in the address bar. These indicate that the website has a secure connection. Entering your personal or financial information on websites without these security features can compromise the safety of your card.

Watch out for phishing emails:
Scammers will send phishing emails that look like they are coming from a reputable online shopping website or platform. Double check who the sender of the email is and compare it to other emails you have received from this retailer.  Do not click on suspicious links or download attachments from unknown emails.  If you have questions about the authenticity, go to the retailer’s website to confirm or contact them directly.

Read reviews, return and exchange policy, and verify contact information:
Before buying from a new retailer or seller, read their reviews and ratings.  Check that their website provides clear and accurate contact information such as a physical address and phone number.  You can then search for this location, reviews, and additional information on sites like Google.  Even if you are purchasing from a legitimate retailer, you want to be sure to review their return and exchange policies prior to making a purchase in the event the item is not what you expected.

Use secure payment methods:
Whenever possible, use secure payment methods like your Tyndall Credit Cards or payment platforms that offer buyer protection. Avoid using wire transfers, gift cards, or cryptocurrency due to their lack of buyer protections.

Be cautious with personal information:
Do not share personal information like your Social Security number, driver's license, or passport details.  Authentic online retailers will not require this type of information.

Keep your devices and software updated:
Regularly update your security software to protect against malware and phishing attempts.  Tyndall Cardholder members who are interested can self-enroll in NortonLifeLock™ at no charge.  Whenever possible, enable 2-factor authentication on your online shopping accounts to add an extra layer of security.

Report suspicious activity:
If you encounter a potential online shopping scam, report it to the appropriate authorities, such as the Federal Trade Commission (FTC) in the United States, or your local consumer protection agency.

Staying vigilant by using these tips can help you avoid falling victim to scams and keep your account safe during the holidays and in the future.  If you have questions about current scams or fraud, visit our Current Fraud & Scams page or schedule a call back to speak to one of our representatives.


Learn more about protecting your account from fraud