At Tyndall, we encourage you to take every precaution to protect yourself from fraud. Here are some simple steps you can take to avoid becoming a victim of fraud.

Review Your Credit Report Annually

The Fair and Accurate Credit Transactions (FACT) Act allows you to receive a free credit report every year from each of the three major credit reporting agencies. Order your free annual credit reports at

Review Accounts Online

People who monitor their financial accounts and transactions online lose significantly less per fraud incident than those who rely on paper statements.

Tyndall Online Banking and Mobile Banking services are available 24/7 for you to check your accounts. 

Electronic statements are an effective way to prevent mail fraud. Mail theft occurs any time of the year, but most frequently from January to March when your annual statements and tax documents are arriving. You can opt into Tyndall e-Statements easily:

  1. Simply log into your account through Online Banking, click "Accounts" then "e-Statements."
  2. Under the "Enrollment" tab, select "Electronic."
  3. Click on the e-Statements Agreement link to review the Agreement. Make note of the Security Verification Code shown at the bottom of the Agreement; then return to the e-Statement Enrollment screen and enter the Code where indicated.
  4. Select "I Agree" and you're done!

Protect Paper Documents

  • Shred confidential documents and credit offers before discarding.
  • Receive Tyndall e-Statements instead of in the mail.
  • Review account statements promptly.
  • When you complete an application for a merchant discount card or similar item, ask what security measures are in place to protect your personal information and how your application will be disposed of when it is no longer needed.

Protect Yourself Online and Over the Internet

  • Use caution when asked for personal information over the internet.
  • Don’t provide personal information by phone unless you initiated the call.
  • Be aware of current scam tactics such as phishing and spoofing.
  • Use firewall protection on your computer.
  • Keep your computer up to date.
  • Use ID monitoring software to protect your information
  • Call Tyndall or send a Secure Chat message in Online Banking if you are concerned over possible fraud.

Tyndall Will Never

  • Ask you for your Online Banking Password.
  • Ask you the answers to your Security Questions.
  • Ask you for your Member or Account number by generic email. We will confirm your identity over the phone or secure chat in Online Banking if this information is needed.
  • Ask you for your Debit Card PIN.
  • Call you and ask for personal identifying information, even if the number appears to be from Tyndall. We will only ask you personal identifying information if you call us. Scammers have a way of spoofing Tyndall's phone number, so be cautious and know who you are talking to. 

Make sure you use these tips to protect your finances from fraud! 

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